Terms of Service

These Terms of Service (“Terms”) are an agreement between you (“you,” “Customer”) and WEHOZ DBA WithConnect AI(“WithConnect AI,” “we,” “us,” “our”) and govern your access to and use of our website and our AI phone-receptionist services (collectively, the “Services”). By accessing, signing up for, or using the Services, you acknowledge that you have read and agree to these Terms. If you accept on behalf of an organization, you represent that you are authorized to bind it.

1. Our Services

WithConnect AI provides an AI-powered virtual phone receptionist that answers and handles calls, obtains recording and AI-disclosure consent, answers questions from your approved information, captures intake, books appointments, sends related confirmations and reminders, and escalates urgent matters to a person. The Services are configured by industry. Any separate order form, proposal, or service agreement you sign with us governs and controls to the extent it conflicts with these Terms.

2. Accounts & eligibility

You must provide accurate information, keep your account credentials confidential, and are responsible for all activity under your account. You must be legally able to enter into these Terms and use the Services only for lawful business purposes.

3. Payment terms

Paid plans are billed in advance on a recurring basis and renew automatically until cancelled. Setup fees, where applicable, are one-time and non-refundable. Fees are exclusive of taxes. We may change pricing on a prospective basis effective at your next billing cycle. Late or failed payments may result in suspension of the Services.

4. Customer responsibilities

You are responsible for using the Services in compliance with all applicable laws and for the accuracy of the information you configure the AI to use (such as hours, services, pricing, and FAQ answers). You must not submit regulated data — including payment-card (PCI) data or protected health information (PHI) — through any configuration not expressly designated and enabled for it (see Section 9).

5. Acceptable use

You agree that you will not, and will not permit any third party to:

• use the Services unlawfully, fraudulently, or deceptively;
• use the Services in violation of the laws governing the making, sending, or recording of calls and text messages (including the TCPA, FCC rules, the FTC Telemarketing Sales Rule, and state telemarketing and two-party-consent laws);
• place automated, AI-voice, or prerecorded calls to 911 or other emergency lines, hospital or healthcare-facility emergency lines, or patient rooms in hospitals, healthcare facilities, or elderly-care homes;
• transmit misleading or inaccurate caller-identification (caller ID) information;
• impersonate any person, or use any individual’s voice or likeness without their consent;
• interfere with, reverse-engineer, scrape, or attempt to disrupt the Services, or use them to build a competing product.

6. AI calling, recording & consent

The Services deliver an AI-assistant disclosure to callers and capture recording consent, and are designed to support California’s two-party recording-consent law (CIPA). AI-generated voice may be treated as an “artificial or prerecorded voice” under the TCPA. You, as the business deploying the Services to your callers, are solely responsible for determining the consent required for your use, for obtaining and documenting that consent, and for honoring opt-outs and revocations. We provide the disclosure and consent tooling; we do not obtain consent on your behalf, and you should retain records of consent as required by applicable law.

7. SMS messaging program terms

Businesses that use WithConnect AImay send recurring SMS text messages — appointment confirmations, appointment reminders, and service notifications — to their own patients and customers through the Services. Recipients provide consent verbally during a phone call with the business’s AI receptionist, where they are asked whether they agree to receive text messages; only callers who affirmatively opt in receive texts.

• Message frequency varies based on appointment activity.
• Message and data rates may apply.
• Reply STOP to any message to unsubscribe at any time; reply HELP for help.
• Mobile opt-in information is never shared or sold to third parties or affiliates for their own marketing or promotional purposes — see our Privacy Policy.
• Carriers are not liable for delayed or undelivered messages.

8. No legal, medical, or professional advice

The Services capture information, answer logistics questions from your approved content, book appointments, and escalate urgent matters to a person. The Services do not provide legal advice, clinical or medical advice, a medical diagnosis, or other professional advice, and are not a substitute for a licensed professional.

9. Protected health information & BAA

For dental, medical, and other deployments expressly designated as handling PHI, we will enter into a Business Associate Agreement (“BAA”) and handle PHI as a Business Associate under HIPAA through the applicable vendor chain. We describe the Services as HIPAA-ready, not HIPAA-certified. Absent a signed BAA and a PHI-enabled configuration, you must not transmit PHI through the Services.

10. Third-party services

The Services rely on third-party providers (for example, telephony, voice AI, calendaring, email/SMS delivery, and hosting). Your use may be subject to those providers’ terms, and we are not responsible for their acts, omissions, or availability.

11. Intellectual property

We and our licensors own the Services, software, models, and all related intellectual property. We grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. You retain ownership of the content and data you provide; you grant us a license to host and process it to operate the Services. We may use de-identified, aggregated data to improve the Services.

12. Data security & privacy

We maintain reasonable administrative, technical, and organizational safeguards designed to protect data processed through the Services. Our handling of personal information is described in our Privacy Policy. You are responsible for the security of your account credentials.

13. Service availability

We aim to provide a reliable service but do not guarantee uninterrupted or error-free operation. We may perform maintenance and may modify or discontinue features. Any service-level commitments apply only if stated in a signed order form or SLA.

14. Disclaimers

EXCEPT AS EXPRESSLY STATED IN A SIGNED AGREEMENT, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. You assume responsibility for your use of, and reliance on, AI-generated outputs.

15. High-risk and emergency use

The Services are not designed or intended for use in emergency, medical, life-safety, or other high-risk situations where failure could lead to death, personal injury, or severe harm. The AI is instructed to direct callers reporting an emergency to call 911 or seek immediate help, and you are responsible for appropriate human escalation paths.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR REVENUES. OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

17. Indemnification

You will defend, indemnify, and hold us harmless from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your use of the Services, your content, or your violation of these Terms or of any law — including telephony, recording-consent, messaging, or privacy laws.

18. Term & termination

These Terms apply while you use the Services. Either party may terminate as set out in an applicable order form, or we may suspend or terminate access for violation of these Terms or applicable law. Provisions that by their nature should survive termination (including Sections 11, 14, 16, 17, and 20) will survive.

19. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by an updated “last updated” date, and your continued use of the Services after changes take effect constitutes acceptance.

20. Governing law & dispute resolution

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The parties will first attempt to resolve any dispute through good-faith negotiation for at least 60 days. TO THE EXTENT PERMITTED BY LAW, EACH PARTY AGREES THAT ANY PROCEEDING WILL BE BROUGHT ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS OR REPRESENTATIVE ACTION, AND EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL. The state and federal courts located in California will have exclusive jurisdiction over any dispute not otherwise resolved.

21. Miscellaneous

You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. Neither party is liable for delays or failures caused by events beyond its reasonable control.

22. Contact

Questions about these Terms? Contact us at hello@withconnect.ai or through our contact form.